Return Policy

Promix Return Policy

We want you to be fully satisfied with your full-priced purchase. Here’s how returns and refunds work:

US Orders

• Returns are accepted within 90 days of purchase if you purchased package protection at checkout.
• Refunds are issued to your original payment method up to $250.
• Refunds do not apply to multiple subscription orders 
• To start a return, use our returns portal.
• Please note: Purchases made using Truemed HSA/FSA funds are final sale and are non-refundable and non-returnable.
• The following items are also non-returnable:
  • Amazon orders
  • Gift cards
  • Apparel, gear, or Promix merchandise
  • Subscription purchases
  • Limited-run or sale items
  • Orders with a discount code applied
  • Samples
  • Shipping & handling fees

Damaged, Defective, or Lost Items

• If you purchased package protection, you’re covered for damaged, defective, or lost packages.
• File a claim through our claims portal.
• Be prepared to provide your order number and a photo of the issue (including the Best By date and Lot Code).
• Depending on availability, we’ll either send a replacement or issue a refund.
• Orders purchased with Truemed HSA/FSA funds are not eligible for refunds or returns, including for preference-based reasons.

Stolen Packages

• If your order shows as delivered but you have not received it, please first check with neighbors or your building manager.
• If the package is still missing, and you purchased package protection at checkout, you can file a claim through our claims portal for a replacement.
• If package protection was not purchased, we are unfortunately unable to replace or refund orders marked as delivered by the carrier. Exceptions can be made with proof of filing a police report.

Multiple Returns

• Our return policy is designed to make sure you feel confident shopping with us.
• To keep things fair, we reserve the right to limit or deny returns from customers who make repeated return or refund requests. If we notice unusual return activity on an account, we may only offer store credit or decline future return requests.
• An order can only be replaced or refunded, one time. No exceptions.

International Orders

• Returns are not accepted on international orders, except in the cases outlined below.
• For customers located in Canada, Australia, and the United Kingdom, you may request a return by visiting our return portal here. Please note that exchanges are not offered outside of the United States.
• If your international order arrives damaged, please contact us within 72 hours of delivery at orders@promixnutrition.com with photos of the damage, including the Best By date and Lot Code.
• Once reviewed, we’ll arrange a replacement or refund as quickly as possible.