Returns
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Return Policy
90 Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase from Promix. If you are not satisfied with a full priced item you purchased, you may return the item within 90 days from the order date. Refunds will be made to the original form of payment, less a 10% fee to cover shipping and restocking.
Our return policy does not apply to all items. See below for a list of exceptions.
Return of Promix product purchased from Amazon
Many issues can be resolved with Promix customer service. Please reach out directly to orders@promixnutrition.com and include your Amazon order number and the nature of the return/exchange.
Damaged/Defective Items
If you receive a damaged or defective item, contact us within 14 days of delivery at orders@promixnutrition.com. Please supply your order number and a picture of the damaged product. We will make every reasonable effort to replace the item in a timely manner.
Return Exceptions
Our return policy does not apply to all items. Below is a list of items that cannot be returned\exchanged and cannot be refunded.
- Gift Cards
- Apparel/Gear
- Subscription purchases (Unless item arrived damaged)
- Limited run items
- Sale items
- Items where a discount code has been applied
- Samples
- Shipping and handling costs
