Return Policy

90 Day Money-Back Guarantee *

We want you to be fully satisfied with every item that you purchase from Promix. If you are not satisfied with a full priced item you purchased, you may return the item within 90 days from the order date. Refunds will be made to the original form of payment, less a 10% fee to cover shipping and restocking.

Our return policy does not apply to all items. See below for a list of exceptions.

Damaged/Defective Items

If you receive a damaged or defective item, contact us within 14 days of delivery at Please supply your order number and a picture of the damaged product. We will make every reasonable effort to replace the item in a timely manner.

* Return Exceptions

Our return policy does not apply to all items. Below is a list of items that cannot be returned\exchanged and cannot be refunded.

  • Amazon Orders (Unless item arrived damaged)
  • Gift Cards
  • Apparel/Gear
  • Subscription purchases (Unless item arrived damaged)
  • Limited run items
  • Sale items
  • Items where a discount code has been applied
  • Samples
  • Shipping and handling costs
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