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Return Policy

90 Day Money-Back Guarantee

We want you to be fully satisfied with every item that you purchase from Promix. If you are not satisfied with a full priced item you purchased, you may return the item within 90 days from the order date. Refunds will be made to the original form of payment, less a 10% fee to cover shipping and restocking.

Our return policy does not apply to all items. See below for a list of exceptions.

Return of Promix product purchased from Amazon

Many issues can be resolved with Promix customer service. Please reach out directly to and include your Amazon order number and the nature of the return/exchange.

Damaged/Defective Items

If you receive a damaged or defective item, contact us within 14 days of delivery at Please supply your order number and a picture of the damaged product. We will make every reasonable effort to replace the item in a timely manner.

Return Exceptions

Our return policy does not apply to all items. Below is a list of items that cannot be returned\exchanged and cannot be refunded.

  • Gift Cards
  • Apparel/Gear
  • Subscription purchases (Unless item arrived damaged)
  • Limited run items
  • Sale items
  • Items where a discount code has been applied
  • Samples
  • Shipping and handling costs
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